We are working to make available to our valued customers information that will
help you understand water and its relationship to your health and life!  If you have
any books, webpages, articles, ect. that you have found helpful, feel free to send
us an e-mail at
comments@thewaterjug.net so that we can post them here!
County Water - Do we drink it?
By Russ Tatum, owner of The Water Jug
Topsail Voice, January 24, 2007
Frequently Asked Questions
...and our answers!
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Email us your question and we'll add it to our list!
How do I clean my dispenser?                                                        Top
We suggest that you clean your dispenser every 6 to 9 months to maintain the high quality of water that you are accustomed to drinking.  
To clean your cooler you will need the following items on hand:  a clean pair of rubber gloves, a small scrub brush & soft cloth, paper towels
and boiling water.
Step 1: Unplug cooler, remove empty bottle, & drain water from taps.
Step 2: Remove waterguard or top of cooler.  Do not get the small air filter wet.
Step 3: Wash all pieces and reservoir with warm water and either of the following solutions - (1)  a 3% Hydrogen Peroxide solution or (2)  a
3% liquid chlorine solution.  Avoid damaging large circular seals to ensure no failure of the Leak Guard.  Be careful not to lose the air filter
or check valve.  Thoughly rinse all parts and reservoir and reassemble.
Step 4: Cleaning the faucets.  Unscrew by turning faucets counterclockwise.  Be careful not to lose any seals.  Unscrew top portion of the
faucet by turning the nut counter clockwise.  Wash all pieces in warm water & disinfecting solution.  Throughly rinse and then reassemble by
screwing assembled faucets clockwise to body of cooler.  Do not over tighten.  Enjoy your water!
How will I know when to expect my delivery?                                                 Top
If you are a new customer, we will give you a printed schedule of your delivery dates on your first delivery.  We try to make every delivery
easy and you can request to have a friendly reminder call the day prior to your delivery.  If you are a current customer and would like a
printed schedule delivered or your schedule emailed to you, please call us at (910) 270-9029.
What are my payment options?                                                                Top
We accept credit card through PayPal, cash, check, or money order.  

To pay by cash, check or money order...
You can stop by the office or mail your check or money order to us at...             The Water Jug
                                                                                                                     363 Sloop Point Loop Road
                                                                                            Hampstead, NC 28443
To pay by credit card...
Go to www.thewaterjug.net/payments and click on the PayPal button.  Follow the instructions given on the secure PayPal website to
complete your payment.  You do NOT need to have a PayPal account, but if you plan on using this feature monthly, you might want to
consider signing up for a FREE PayPal account.  This will lower the time it will take to pay your bill The fee to use this feature is 2.9% of
your bill plus $0.30.  The fee will be added on to your next months bill.  
Can I change the number of bottles I receive?                                               Top
Our customers pay a one-time bottle deposit per bottle at the initial setup.  You are responsible for maintaining those bottles as though they
were your own.  If you would like more bottles delivered than you have empties, please let us know that you would like an "extra" bottle(s)
delivered.  You will see a one time bottle deposit on that months bill for the extra bottle(s).
What do I do with my empty bottles?                                                         Top
If you are a residential customer, you are responsible for putting your empty bottles out on the day of delivery to ensure that you will receive
your delivery.  Our driver will deliver the same number of full bottles as the number of empty bottles that are out, unless you have
prearranged to receive a different delivery.  See next question for adjustments to your delivery.
Do I have to be at my home/office to receive my delivery?                        Top
For the initial setup, you should be present to receive your dispenser and water.  At that time, you  may ask any additional questions that
you might have.  After that initial set up, you are not required to be present as long as our driver has access to your empties.  You can set it
up with our office to leave your empty bottles at a prearranged location.  Our driver will then leave your full bottles at the same location.
My dispenser is leaking!  What do I do?                                      Top
Remove your bottle that is on the dispenser and place outside or in a location that will not damage anything.  Although you may believe that
your cooler is leaking, 95% of the time the 'leak' is caused by  a small crack in your bottle.  By removing the bottle, you will be stopping
excess water from causing any messes.  Please call us at (910) 270-9029 for further assistance.  If it is after hours, please leave your
name, a contact number, and a brief statement of the problem and what steps you have taken already, and we will get back with you as
soon as possible.
Ex-missionaries now supplying clean water
By Lori Kennedy
Wilmington Star News, May 28, 2007
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Polycarbonate Bottles