(910) 270-9029
Check out the articles by clicking on the link.
By Lori Kennedy
Wilmington Star News, May, 28, 2007
By Russ Tatum, owner of The Water Jug
Topsail Voice, January 24, 2007
Dehydration
Deshidratacion
Fluoride Action Network
Polycarbonate Bottles
We suggest that you clean your dispenser every 6 to 9 months to maintain the high quality of water that you are accustomed to drinking. To clean your cooler you will need the following items on hand: a clean pair of rubber gloves, a small scrub brush & soft cloth, paper towels and boiling water. Step 1: Unplug cooler, remove empty bottle, & drain water from taps. Step 2: Remove waterguard or top of cooler. Do not get the small air filter wet. Step 3: Wash all pieces with warm water and either a 3% Hydrogen Peroxide solution or a 3% liquid chlorine solution. Avoid damaging large circular seals to ensure no failure of the Leak Guard. Be careful not to lose the air filter or check valve. Step 4: Rinse well and reassemble. Step 5: Cleaning the faucets. Unscrew by turning faucets counterclockwise. Be careful not to lose any seals. Unscrew top portion of the faucet by turning the nut counter clockwise. Wash all pieces in warm water & disinfecting solution. Throughly rinse and then reassemble by screwing assembled faucets clockwise to body of cooler. Do not over tighten. Enjoy your water!
Remove your bottle that is on the dispenser and place outside or in a location that will not damage anything. Although you may believe that your cooler is leaking, 95% of the time the 'leak' is caused by a small crack in your bottle. By removing the bottle, you will be stopping excess water from causing any messes. Please call us at (910) 270-9029 for further assistance. If it is after hours, please leave your name, a contact number, and a brief statement of the problem and what steps you have taken already, and we will get back with you as soon as possible.
If you are a new customer, we will give you a printed schedule of your delivery dates on your first delivery. We try to make every delivery easy and you can request to have a friendly reminder call the day prior to your delivery. If you are a current customer and would like a printed schedule delivered or your schedule emailed to you, please call us at (910) 270-9029.
At this time, we accept cash, check, or money order. You can stop by the office to make a payment or mail your check or money order to us at... The Water Jug
363 Sloop Point Loop Road
Hampstead, NC 28443
If you are a residential customer, you are responsible for putting your empty bottles out on the day of delivery to ensure that you will receive your delivery. Our driver will deliver the same number of full bottles as the number of empty bottles that are out, unless you have prearranged to receive a different delivery. See next question for adjustments to your delivery.
Our customers pay a one-time, refundable bottle deposit per bottle at the initial setup. You are responsible for maintaining those bottles as though they were your own. If you would like more bottles delivered than you have empties, please let us know that you would like an "extra" bottle(s) delivered. You will see a bottle deposit on that months bill for the extra bottle(s).
For the initial setup, you should be present to receive your dispenser and water. At that time, you may ask any additional questions that you might have. After that initial set up, you are not required to be present as long as our driver has access to your empties. You can set it up with our office to leave your empty bottles at a prearranged location. Our driver will than leave your full bottles at the same location.
Email us your question and we'll add it to our list!